Good, Old Fashioned Customer Service
Shopping online can often lack the personal touch and friendly customer service that we used to enjoy in brick-and-mortar stores. However, we are committed to providing personalized customer service that makes shopping a pleasant experience. In this regard, we have compiled a few examples that highlight the advantages of shopping with small family-owned businesses like us here at USA-Containers, LLC.
We Buy Back our Containers!
We had a customer who expressed interest in purchasing a 40-foot refrigerated container from us. However, we informed them that in order to use the container, they would need to have three-phase power installed by their local power company. To assist with the process, we provided the customer with all the necessary information and specifications for the container. The customer proceeded with the purchase after understanding the requirements.
However, after getting a quote from their local power company for the three-phase power installation, the cost turned out to be much higher than they had initially anticipated. As a result, they were unable to proceed with the installation, and the container was no longer useful to them.
Since our business is committed to providing excellent customer service, we decided to buy back the 40-foot unit from the customer and exchange it for a 20-foot single-phase unit, which suited their needs better. We were happy to help the customer find a solution that worked for them, even if it meant incurring a loss for our business.
Inside Delivery!
We recently had a repeat customer who needed a reefer container placed inside their warehouse. This was a challenging task, as the warehouse was packed with goods and had limited space. However, our team was able to successfully position the container in the desired location. To accomplish this, we used a combination of specialized equipment and a forklift. We carefully assessed the situation and determined the best approach to ensure the container was safely and accurately maneuvered into place. Thanks to our expertise and attention to detail, we were able to complete the task efficiently and effectively without any issues or complications.
Customer Service After the Sale!
Recently we had the opportunity to sell a customized mini butcher shop to a customer living in Oklahoma. The customer was excited to receive their order, and we were thrilled to provide them with our product. However, during the installation process, we made a mistake – the meat rail system was installed incorrectly, and we didn’t catch it during our quality control inspection. Unfortunately, we realized our mistake only after the customer reported the issue.
Feeling terrible, we knew we had to make it right. We assured them that we would do everything possible to make things right. So we offered to pack up our service truck and drive the 500 miles to their location to fix the issue ourselves.
The customer was relieved and appreciated our willingness to travel all that way to make things right. We set out on our journey, taking with us everything we needed to fix the meat rail system correctly this time. When we arrived, we quickly got to work and were able to fix the issue to the customer’s satisfaction. Not all companies have the necessary resources and assets such as trucks, technicians, parts, tools, and equipment, to provide these types of services.
We don’t only sell containers, but we also provide services before, during, and after the sale!
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